Mid-cancel
The decision takes a second. The process raises questions.
Do I lose access immediately or at the end of the period? Will this cancel the whole family plan? Is pausing the same as cancelling?
See what yours would involveEight questions, about a minute
Ready to cancel
- Game passcancel steps availableNZ$18.95
- Meal kitcancel steps availableNZ$14.50
- VPNcancel steps availableNZ$9.99
Per monthNZ$43.44
These questions arrive at the worst moment — three screens into a flow, with a confirmation button in front of you and no obvious way to check. Most people close the tab and tell themselves they will come back.
40%
said the design of a website or app made cancelling a subscription very difficult
From the same representative EU consumer survey.
Source: European Commission, Fitness Check of EU consumer law on digital fairness, 2024.
Two things, not one
What you get at that moment
- Gives step-by-step cancel instructions for each service, with a help chat for questions
The instructions are per service, because the path genuinely differs — a store subscription is cancelled in the store, a direct one on the provider's site, a PayPal one in PayPal. The help chat is for everything the instructions do not cover, which is where the real friction lives.
What stays with you
- Cancel subscriptions for you — you cancel yourself, with instructions
StartYour answers carry over